Home
Business Tools
Support, Sales, and Marketing
Call Center Management

Cisco Unified Workforce Optimization vs Genesys

Need advice about which tool to choose?Ask the StackShare community!

Cisco Unified Workforce Optimization
0
1
+ 1
0
Genesys
23
34
+ 1
0
Add tool

Cisco Unified Workforce Optimization vs Genesys: What are the differences?

Developers describe Cisco Unified Workforce Optimization as "It allows contact centers to manage their human. capital resources". It allows contact centers to manage their human. capital resources. Managers can develop schedules for multiple sites, manage critical data and key performance. indicators (KPIs), and manage real-time adherence of agents to their schedules. On the other hand, Genesys is detailed as "Cloud and on-premises customer experience solutions". It is a tool that provides its users with improved call management, enhanced call routing capabilities to the right resources, and faster resolution of calls.

Cisco Unified Workforce Optimization and Genesys can be categorized as "Call Center Management" tools.

Some of the features offered by Cisco Unified Workforce Optimization are:

  • Aligns contact center performance with business objectives
  • Integrates workforce optimization software with desktop tools
  • Unifies the customer interaction process

On the other hand, Genesys provides the following key features:

  • Scales up to 250 seats
  • Cloud-based deployment
  • Proven, global cloud Contact Center platform
Get Advice from developers at your company using StackShare Enterprise. Sign up for StackShare Enterprise.
Learn More
No Stats

What is Cisco Unified Workforce Optimization?

It allows contact centers to manage their human. capital resources. Managers can develop schedules for multiple sites, manage critical data and key performance. indicators (KPIs), and manage real-time adherence of agents to their schedules.

What is Genesys?

It is a tool that provides its users with improved call management, enhanced call routing capabilities to the right resources, and faster resolution of calls.

Need advice about which tool to choose?Ask the StackShare community!

What companies use Cisco Unified Workforce Optimization?
What companies use Genesys?
    No companies found
    See which teams inside your own company are using Cisco Unified Workforce Optimization or Genesys.
    Sign up for StackShare EnterpriseLearn More

    Sign up to get full access to all the companiesMake informed product decisions

    What tools integrate with Cisco Unified Workforce Optimization?
    What tools integrate with Genesys?
      No integrations found

      Sign up to get full access to all the tool integrationsMake informed product decisions

      What are some alternatives to Cisco Unified Workforce Optimization and Genesys?
      JavaScript
      JavaScript is most known as the scripting language for Web pages, but used in many non-browser environments as well such as node.js or Apache CouchDB. It is a prototype-based, multi-paradigm scripting language that is dynamic,and supports object-oriented, imperative, and functional programming styles.
      Git
      Git is a free and open source distributed version control system designed to handle everything from small to very large projects with speed and efficiency.
      GitHub
      GitHub is the best place to share code with friends, co-workers, classmates, and complete strangers. Over three million people use GitHub to build amazing things together.
      Python
      Python is a general purpose programming language created by Guido Van Rossum. Python is most praised for its elegant syntax and readable code, if you are just beginning your programming career python suits you best.
      jQuery
      jQuery is a cross-platform JavaScript library designed to simplify the client-side scripting of HTML.
      See all alternatives

      Related Comparisons

      Genesys vs TalkdeskAvaya vs GenesysGenesys vs TwilioCisco Unified Communications Manager vs GenesysAmazon Connect vs Genesys

      Trending Comparisons

      Django vs Laravel vs Node.jsBootstrap vs Foundation vs Material-UINode.js vs Spring BootFlyway vs LiquibaseAWS CodeCommit vs Bitbucket vs GitHub

      Top Comparisons

      HipChat vs Mattermost vs SlackBitbucket vs GitHub vs GitLabBootstrap vs MaterializePostman vs Swagger UI